Hemphill Office

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About Hearing Solutions

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When you come to Hearing Solutions, you become part of our family. We don’t just care about your hearing; we care about you. Your hearing affects every part of your life, and we want to help you stay connected to everything you love. That’s why we do what we do. And it’s why we are so committed to finding affordable solutions for all of our patients. We are an independent practice, which allows us to recommend hearing aids from all major manufacturers — so you can relax knowing that our priority is our patients, not selling a particular kind of hearing aid.

Hearing Solutions has been serving East Texas and West Louisiana’s hearing healthcare needs since 1998. We’re proud to say that many of our patients drive a distance to come see us because they trust us and are satisfied with how we treat them. Our patients are not just customers, we take as much time as we need to listen to and respond to our patients’ concerns.

Hearing Solutions was originally founded by Susan Cowgill, who built a reputation of respect and high-quality service for years. Now that tradition is carried on by Dr. Karen Mills, who is honored to be entrusted with the care of Susan Cowgill’s patients.

What to Expect at Your First Appointment

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When you first arrive, you’ll be greeted by Melissa, our office manager, who will gather your information and make sure you’re comfortable. Our audiologist will call you back when we’re ready for your appointment.
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We’ll talk about what you’ve noticed and what problems you’re having.
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Then our audiologist will clean your ears since many people have cerumen (wax) build-up and check for any sort of visible medical issues.

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After that, we’ll begin the testing, which is never painful or uncomfortable. You may hear loud noises, but nothing that will hurt your ears.

Once the tests are finished, we’ll go over the results with you and explain where the problem is, what has caused it, and what we can do to help.

© 2024 Hearing Solutions
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